From Engineer to Leader: The Identity Shift No One Prepares You For
When Being the Best Isn’t Enough For most of my early career, success was simple. I solved problems. I fixed systems. I was the person people called when something broke. The more complex the issue, the more valuable I felt. My identity was tied to being technically strong and dependable. Then I moved into leadership. […]
Teaching IT to Think in Systems, Not Tickets
The Ticket Trap Most IT support teams start with the same goal: close tickets quickly and keep users moving. On the surface, that makes sense. Tickets are measurable, visible, and easy to track. But over time, many teams fall into what I call the ticket trap. They become very good at solving individual problems while […]
Building IT Cultures That Scale: Lessons From Global Support Teams Across Continents
Learning to Lead Across Distance When I first stepped into a role that required leading global IT support teams, I thought the biggest challenge would be time zones or technical alignment. Those things matter, but they aren’t the hardest part. What really determines success is the culture you build and how well it can stretch […]
From Refugee Roots to IT Leadership: How Early Adversity Shapes Modern Tech Leaders
Growing Up Between Two Worlds When I was a kid living in Moscow, I never imagined I would someday build a career in technology in the United States. My world changed completely at age eleven when my parents and I left Russia during a time of political uncertainty. We spent months traveling through Austria, Germany, […]