
From Engineer to Leader: The Identity Shift No One Prepares You For
When Being the Best Isn’t Enough For most of my early career, success was simple. I solved problems. I fixed systems. I was the person people called when something broke.

When Being the Best Isn’t Enough For most of my early career, success was simple. I solved problems. I fixed systems. I was the person people called when something broke.

The Ticket Trap Most IT support teams start with the same goal: close tickets quickly and keep users moving. On the surface, that makes sense. Tickets are measurable, visible, and